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workshop III
Managing High Emotion and Contention
in Public Hearings
The third workshop focuses on highly contentious
issues and angry, disruptive behavior that occurs
in public hearings. Although participation in
Workshop II will be helpful preparation, it is
not required. Facilitators and mediators from
the private sector and from community mediation
centers are encouraged to apply.
If the workshop is oversubscribed, participants
from Workshops I and II will be given preference.
Workshop Objectives:
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Understand pre-meeting steps to address citizen
concerns and strong emotions
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Learn verbal and nonverbal techniques for responding
to strong criticism or attacks
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Practice methods of handling angry and "irrational"
people in public meeting settings
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Analyze examples of mediation and facilitation
of contentious public issues
Workshop III:
Dates and Locations
Managing High Emotion and Contention in Public
Hearings
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